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Frequently Asked Questions
Q:
How do I sign up?
A:
You may sign up online easily at
www.DiscountPhoneCalling.com
Q: Are
there any monthly fees?
A:
No, there are no monthly
fees, no taxes associated with Tel3Advantage. No connection charges,
maintenance fees and definitely no hidden charges.
Q: Are
the rates the same 24 hours a day?
A:
Yes, you get the same low
rates no matter what time of the day you call.
Q: How many
free minutes do I get on sign up?
A:
You will receive up to 500
free long distance minutes when you sign up. You may use the 500
free minutes to call any destination you wish.
Q:
How do I use "The Flex Plan" to place a domestic or international
call?
A:
Just dial 1-800-999-5090 to
access the Tel3Advantage system.
- Follow the voice prompt, and
then dial the number you wish to call.
- For all calls to US and
Canada, just dial 1 + area code + phone number
- For international calling,
just dial 011 + country code + city code + phone number.
- That's all there is to it!… no
PINs or codes needed.
Q: Can I
use my cell phone to place calls? Yes,
of course. You may even register up to
A:
10 phone numbers and place calls from
these numbers as well.
Q: Can I
keep track of my call activities online?
A:
Sure, you can keep track of
your account summary on an up-to-the-minute account details very
easily.
Your call activity will display the
date, time, call duration, cost, remaining balance and phone numbers
for each call you've made.
Q: What
type of payment methods can I use?
A:
Tel3Advantage will accept
American Express, Discover, Visa, MasterCard. Tel3Advantage does not
accept checks as a method of payment at this time.
Q: What If
I do not have a credit card?
A:
Tel3Advantage will also
accept ATM and debit cards with a Visa or MasterCard logo.
Q: Do I
need to prepay in order to use Tel3Advantage service?
A:
Yes, this is a prepaid long
distance service, where you put in your credit card for the initial
sign up amount.
Q: How safe
is it to purchase from
Tel3Advantage
website?
A:
Tel3Advantage uses only the
highest level of industry-standard SSL encryption . All of the
credit card or checking account information received is then
encrypted a second time and restored on secure billing servers to
protect them from others viewing.
Q: What if
I believe an error was made with my account?
A:
No problem, Just contact
client services at 1-800-330-6897 as soon as possible. Let them know
about the error so they can adjust any problem or error.
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